Refund policy

US Shipping & Return Policies

Wrigleyville Sports offers quick and easy returns. Online purchases can be returned or exchanged by visiting our retail location across from Wrigley Field, or by initiating a return below. After you initiate a return, you will receive a shipping label via email, as soon as your return is approved by our staff.

CLICK TO START A RETURN

Policies:

• All returns and exchanges must be in new, unused, or unworn condition with the original tags and/or stickers attached.
• Items deemed noticeably used or worn will be shipped back to the customer at the customer's expense.
• Returns and exchanges are permitted within 90 days of the order date on your Packing Slip, unless otherwise advertised online.
• You will have the choice to have your refund credited back to the original payment method used to make the purchase, or we can issue a store credit.
• If you accept a store credit as your refund, Wrigleyville Sports will cover the cost of your return shipping, if you are located in the United States. If you choose to have the refund issued to your original form of payment, $8.95 will be deducted from your refund to cover the cost of return shipping, unless the return was caused by an error on our part, or was damaged or defective. Unfortunately, we are not able to offer free return shipping for international customers.
• For hygienic reasons, the following categories will not be accepted for a return or exchange: swimwear, masks, and underwear. All sales on these items are final.
• Customized Items WILL NOT be accepted for return or exchange. All sales on Customized Items are final.
• Sales on clearance items are final.
• There may be additional items on the website, that are not returnable. Non-returnable items, will be clearly marked on the product page.
• If an item is not-returnable, but the item you received is defective, or was shipped in error, please contact our customer support team.

Global Shipping & Return Policies (EU/EEA)

We want you to love your purchase, which is why we extend a generous 90-day return window to all international shoppers. We offer two distinct tracks for our European Union (EU) and European Economic Area (EEA) customers to handle returns:

Track 1: Extended Store Policy

• 15 to 90 Days post-delivery
• 100% Product Refund
• ❌ Non-Refundable Outbound Shipping
• Paid by Customer

Track 2: EU Right of Withdrawal

• 1 to 14 Days post-delivery
• 100% Product Refund
• Only Standard Rate of Outbound Shipping is Refundable
• Return Shipping Paid by Customer

Track 1: Our Extended 90-Day Store Policy (Recommended)
If you return an item after your initial 14-day statutory window has passed (between Days 15 and 90), your return is processed under our standard store rules. You will receive a 100% refund for the retail price of the product. Please note that under our standard store policy, all original outbound shipping fees and international return shipping costs are entirely non-refundable.

Track 2: The EU 14-Day Statutory Right of Withdrawal
In accordance with EU consumer regulations, residents of the EU have a 14-day window from the day of physical delivery to formally cancel their order to receive a refund of the product cost plus our baseline, standard outbound shipping fee.

To legally qualify for an outbound shipping refund, you must meet the following high-friction compliance criteria:

• Strict 14-Day Written Notification: You must submit an explicit, unambiguous written statement to our support team at shop@wrigleyvillesports.com stating your intent to invoke your right of withdrawal within 14 days of delivery. If you notify us on Day 15 or later, your return automatically defaults to our 90-day policy and shipping will not be refunded.
  
• Partial Returns Exclusion: If you keep even one item from your order and only return a portion of it, the order is considered a partial return, and outbound shipping charges are completely non-refundable.
  
• Premium Shipping Upgrade Notice: If you chose an expedited, overnight, or premium courier upgrade at checkout, you will only be refunded the cash value of our cheapest, baseline standard shipping rate. The premium upgrade speed fee is non-refundable.
  

Who pays for the international return shipping? The customer is strictly responsible for the direct cost of returning their items to our United States fulfillment warehouse.
> ⚠️ Important Note on Logistics Costs: Because we are an international merchant operating outside of Europe, mailing a package back across the Atlantic can be costly (often ranging from $30 to $60+ USD depending on the carrier). These expenses must be paid out-of-pocket by the customer at their local post office and are completely non-refundable on both return tracks.

When will I receive my refund? In strict accordance with EU law, we reserve the right to withhold all refunds until the merchandise has successfully arrived at our United States facility and has cleared our quality control inspection, or until you provide undeniable, stamped tracking proof from your carrier that the goods were sent. Once verified, refunds are manually processed back to your original payment method within 14 business days.

Can I return an item if I have used or worn it? No. You are legally permitted to inspect an item exactly as you would in a physical retail store (e.g., trying on a garment for size or examining an item out of the box). You are not permitted to wear, use, alter, or damage the product.

Under the EU Consumer Rights Directive, you are strictly liable for the "diminished value" of any goods resulting from handling beyond what is necessary to establish the nature and characteristics of the items. Items returned with missing original packaging, removed tags, perfume/cosmetic odors, or signs of wear will be subjected to a diminished value deduction of up to 100% of the purchase price.

What items are entirely excluded from returns? In accordance with global and EU statutory exemptions, the right of withdrawal and our 90-day store policy do not apply to:

• Custom-made, personalized, or bespoke merchandise tailored specifically to your unique specifications.
  
• Sealed goods that were unsealed after delivery and cannot be returned due to health protection or hygiene reasons (e.g., swimwear, undergarments, or cosmetics).